HEKITARI
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Hekitari Livestock Management System

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Find guidance for common tasks and questions.

Getting Started

  • Creating your Hekitari account
  • Setting up your farm profile
  • Adding your first animals
  • Navigating the dashboard
  • Understanding the module layout

Account & Access

  • Resetting your password
  • Updating account details
  • Adding farm managers and operators
  • Managing role-based permissions
  • Deleting your account

Animal & Health Records

  • Recording milk production sessions
  • Logging health events and treatments
  • Scheduling vaccinations
  • Managing breeding and calving records
  • Exporting herd reports

Offline & Technical Issues

  • Using the app without internet
  • Data not syncing after reconnecting
  • App crashes or unexpected errors
  • Notifications not appearing
  • Device permission issues

Frequently asked questions

Quick answers to common questions.

Can I use the app without internet access? + −
Yes. The Hekitari Livestock Management System is designed for field use with intermittent connectivity. Records you enter offline are stored securely on your device and automatically synced to the cloud when you reconnect.
How do I add multiple users to my farm account? + −
From your account settings, navigate to Organization Management and invite users by email. You can assign roles including Administrator, Farm Manager, and Data Entry Operator. Each role has defined access levels.
How do I export my farm records? + −
Open any module (Health Records, Financial Reports, etc.) and tap the Export button. Reports are generated in PDF or CSV format and can be shared directly from your device. See our Privacy Policy for details on how exported data is handled.
What animals and modules are supported? + −
The system currently supports four modules: Cattle (dairy and beef), Swine, Layers (egg production), and Broilers (meat production). Each module includes dedicated health, breeding, production, and financial tracking.
How do I request deletion of my data? + −
Email us at info@hekitari.com with a deletion request. We will delete or anonymise your personal data within 30 days, except where required by law to retain it.
Is my farm data private and secure? + −
Yes. All data is encrypted in transit (TLS) and at rest. We never sell or share your farm data with advertisers. Read our full Privacy Policy for details on how your data is protected.

Still need help?

Our support team is based in Kigali and responds within one business day.

info@hekitari.com
hekitari.com  ·  Hekitari Ltd, Kigali, Rwanda
Read our Privacy Policy to understand how we handle your farm data.